Shipping policy

Shipping Policy — MEDESSENS

Last Updated: August 31, 2026

At MEDESSENS, we aim to process and dispatch your order as quickly as possible. We currently ship orders across India through our logistics partner, Delhivery.

Please read the following Shipping Policy for information regarding order processing, delivery timelines, shipping charges, and delivery-related issues.

1. Shipping Coverage

MEDESSENS currently ships orders to serviceable locations across India.

Delivery availability and timelines may vary depending on the destination PIN code and courier serviceability.

2. Shipping Charges

We offer free shipping on all orders across India.

No additional shipping charge is generally applicable at checkout for standard delivery.

3. Order Processing & Dispatch

We aim to dispatch orders as quickly as possible.

  • Regular orders: Usually dispatched within 24 hours of successful order confirmation.
  • Customized / personalized orders: May require additional processing time and are generally dispatched within 48–72 hours, depending on the customization requested.
  • Orders placed on Sundays, public holidays, or during exceptional circumstances may be processed on the next working day.

Dispatch time refers to the time required to process and hand over the order to our courier partner. It does not represent the final delivery time.

4. Delivery Timeline

Once dispatched, orders are generally delivered within 4–5 business days.

However, actual delivery time may vary depending on the destination and courier serviceability.

As a general estimate:

  • Metro and major cities: Usually 3–5 business days
  • Other urban and semi-urban locations: Usually 4–6 business days
  • Rural, remote, or less-serviceable locations: Delivery may take approximately 5–10 business days

These are estimated timelines and are not guaranteed delivery dates.

Delivery may take longer during peak sale periods, public holidays, extreme weather, natural events, operational disruptions, or other circumstances beyond our reasonable control.

5. Courier Partner

Orders are currently shipped through Delhivery.

Once your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp, or other available communication channels.

Customers are requested to keep their registered phone number accessible so that the courier executive can contact them when necessary.

6. Delivery Attempts

Our courier partner will generally make up to 3 delivery attempts at the shipping address provided by the customer.

Customers are requested to:

  • Keep their phone number active and reachable.
  • Respond to calls from the courier executive.
  • Ensure someone is available to receive the parcel.
  • Provide accurate and complete shipping information.

If delivery cannot be completed after the applicable delivery attempts, the shipment may be marked as Return to Origin (RTO) and returned to the sender.

7. Return to Origin (RTO)

An order may be returned to the sender in situations such as:

  • Customer unavailable after multiple delivery attempts.
  • Customer refusing to accept the parcel.
  • Incorrect or incomplete shipping address.
  • Incorrect PIN code.
  • Customer not responding to the courier’s calls or delivery attempts.
  • Delivery being unavailable at the provided address.
  • Other circumstances resulting in unsuccessful delivery.

Once an order has entered the RTO process, delivery of the same shipment may not be possible.

For partial COD orders, any applicable refund or adjustment following an RTO will be handled after the shipment is received and verified by MEDESSENS and may be subject to applicable charges, costs, and the circumstances of the RTO.

8. Partial Cash on Delivery (Partial COD)

MEDESSENS may offer Partial COD on eligible orders and serviceable PIN codes.

Under Partial COD, the customer may be required to pay a portion of the order value in advance, with the remaining amount payable at the time of delivery.

The availability and terms of Partial COD may vary depending on the order, product, destination PIN code, and applicable serviceability.

The applicable advance amount and remaining payable amount will be displayed or communicated during the ordering process.

9. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name
  • House/building number
  • Street/locality
  • City/town
  • State
  • Correct PIN code
  • Active mobile number

MEDESSENS is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

If you need to make an address correction after placing an order, please contact us as soon as possible at:

support@medessens.in

Address changes may not be possible once the order has been processed or dispatched.

10. Delayed Delivery

Although we aim to deliver orders within the estimated timeframe, delivery delays may occasionally occur due to:

  • Courier network disruptions
  • Weather conditions
  • Natural disasters
  • Public holidays
  • High order volumes
  • Regional restrictions
  • Remote-area serviceability
  • Transportation or operational issues
  • Circumstances beyond our reasonable control

In such situations, MEDESSENS will make reasonable efforts to assist with tracking and resolving the issue.

Estimated delivery timelines should therefore not be treated as guaranteed delivery dates.

11. Parcel Marked as Delivered but Not Received

If the tracking status shows that your parcel has been delivered but you have not received it, please contact us at support@medessens.in as soon as possible.

We may coordinate with the courier partner to investigate the delivery status.

Customers are requested to first check with family members, neighbours, security personnel, reception desks, or other persons who may have accepted the parcel on their behalf.

12. Damaged Parcel at Delivery

If the parcel appears visibly damaged, tampered with, or open at the time of delivery, customers are advised to:

  • Take photographs/videos of the package before opening it.
  • Record an unboxing video while opening the parcel.
  • Contact MEDESSENS promptly if the product inside is damaged, defective, incorrect, or incomplete.

Please refer to our Refund & Return Policy for detailed requirements relating to damaged, defective, incorrect, or missing products.

13. Customized Orders

Customized or personalized products may require additional processing time.

Such orders are generally dispatched within 48–72 hours, depending on the nature and extent of customization.

Once customization has been started or applied, the order may not be eligible for cancellation or return except where permitted under our Refund & Return Policy or applicable law.

14. Orders Placed During Sales or High-Demand Periods

During major sales, promotional campaigns, festivals, or periods of unusually high order volume, processing and delivery may take longer than the standard estimated timelines.

We appreciate your patience during such periods.

15. No Responsibility for Courier Delays Beyond Our Control

MEDESSENS works with established courier partners to provide reliable delivery. However, once an order has been dispatched, certain delays may occur due to circumstances outside our reasonable control.

While we cannot guarantee a specific delivery date, we will make reasonable efforts to assist customers with tracking and resolving delivery-related issues.

16. Contact Us

For shipping, tracking, delivery, or order-related queries, please contact:

MEDESSENS

Email: support@medessens.in
Website: medessens.in

Please mention your order number when contacting us so that we can assist you more efficiently.


Important Note

By placing an order with MEDESSENS, customers acknowledge that the delivery timelines provided are estimated timelines and may vary based on courier serviceability, destination, and circumstances beyond our reasonable control.

Nothing in this Shipping Policy is intended to exclude or restrict any rights or remedies available to consumers under applicable Indian laws.

MEDESSENS reserves the right to update this Shipping Policy from time to time. The latest version published on our website will apply to orders placed after the policy has been updated.